Shipping
Shipping is free for all orders and we only ship to the lower 48 states.
We mostly use Fedex to get our products to you quickly and reliably.
Delivery times vary. Our warehouse is on the east coast so orders can take longer to reach west coast customers.
You should receive tracking information from Fedex. If you do not receive within 1 business day, send us an email and we’ll chase up for you.
Unfortunately not as our cartons are too bulky and it is too expensive! This site is for USA customers in the lower 48 states only.
Purchasing
Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.
Strange things happen! Please see our returns policy here. We do offer a satisfaction guarantee so if our products are not performing to your expecations, get in touch with us via email at support@joonya.com.
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!
Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every order we receive on our website. Together we can make a small difference to help this poor little planet of ours.
Subscription
You can adjust the cycle length days at any time by logging in to the My Store page.
Definitely – just log in to the My Store page to do this.
You can save up to 38% vs MSRP by using the bulk subscription option. When free delivery is factored in, the savings really add up!
Members can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.