Shipping
Shipping is free for all orders and we only ship to the lower 48 states.
We mostly use Fedex to get our products to you quickly and reliably.
Delivery times vary. Our warehouse is on the east coast so orders can take longer to reach west coast customers.
You should receive tracking information from Fedex. If you do not receive within 1 business day, send us an email and we’ll chase up for you.
Currently we have a USA website selling to USA residents of the lower 48 states, as well as a separate website for Australian residents. The flag in the header will tell you which website you have landed on. We use IP detection to route you to the relevant website (make sure you are not using a VPN as you might land on the wrong website!).
Purchasing
Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.
Strange things happen! Please see our returns policy in our Terms of Use. If our products are not performing to your expecations, get in touch with us via email at [email protected].
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!
Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every subscriber order we receive on our website. Together we can make a small difference to help this poor little planet of ours.
As part of our FSC® (Forest Stewardship Council) license and the associated core labor requirements, Joonya is required to make available the relevant documentation. Please email [email protected] if you would like to see a copy.
We allow orders without a subscription to be sent as a gift to a different address to your account address. Simply click “Select if this is a gift” on the checkout page and you can enter the gift receiver details and add a message that will be emailed to them. We do not offer gift certificates at this time, though this may change at some point in the future.
Subscription
You can adjust the cycle length days at any time by logging in to the My Store page.
Definitely – just log in to the My Store page to do this.
You can save up to 35% for wipes and 17% for diapers (vs MSRP) by using the bulk subscription option. When free delivery is factored in, the savings really add up!
Subscribers can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.
Vegan Leather Mats
Our mats look and feel like genuine leather but are 100% synthetic and contain zero animal materials.
Top layer: Vegan Leather – PU Laminate
Bottom layer: Microfiber – Polyester & PU
PU is a high quality, soft, water resistant and durable material & ensure our mats are perfect for indoor or outdoor use. We do not use toxic dyes or resins, we use the PU resin to laminate and add non-toxic colour paste to create our earthy tones.
Yes all Joonya products are Animal Test-Free & Vegan Certified by PETA (peta.org).
Yes our vegan leather mats are manufactured to strict international safety standards for children’s products (EN-71) and then independently tested by SGS to ensure it does not contain harmful chemicals and toxic substances.
Our mats are designed in Australia and made responsibly in China to the highest safety standards.
When the mat is folded it will naturally develop crease lines. These will soften over time if you hang your mat using the strap on the back after use as the weight helps to release the creases. Alternatively you can place in sunlight for an hour or gently steam the bottom side.
Yes our mats are made of premium vegan leather which is 100% synthetic. Fee free to hose off mud or even dunk into the ocean to remove sand before heading home.
Diapers
We have carefully chosen the materials to be as eco-friendly and non-toxic as possible. The top sheet touching your baby and back sheet have bio-based materials, while the totally chlorine free core (TCF) is made from super absorbent polymers and FSC® Mix (C145475) certified wood pulp – sourced from responsibly managed forests.
Our diapers are made in the Denmark by a manufacturer at the cutting edge of nappy technology. We literally scoured the globe in the hunt for the best supplier.
Our core is made from totally chlorine free wood fibres (TCF) & super absorbent polymer beads. Bleached safely with oxygen based agents
This is the best part of having babies…let’s do this! We recommend you follow the steps below:
1. Choose a safe, flat and secure surface to change your baby and lie them on their back.
2. Open out the diaper and slide your fingers down the side to lift up the leak guards.
3. Lift your baby’s legs up and place underneath so they are lying on it & ensure tabs are at the back.
4. Peel back the grip tabs and secure on the front panel.
5. Reposition the grip tabs to adjust the fit of your baby’s diaper so they are comfortable. Double-check that the diaper does not feel too loose or too tight.
6. When disposing of diaper, please place in the garbage bin. Do not recycle or flush down toilet.
Yes, our diapers are designed to be unisex and your baby’s weight will be the best guide to selecting a size. With each baby having somewhat of a unique shape, if there is any doubt about which size is suitable (the weight may suit more than one size), then we recommend our trial offer.
We are very proud to be featuring this logo, which means at least 70% of the wood fluff in our diaper core comes from responsibly managed forests that are independently certified to FSC standards. The remainder comes from controlled wood sources. The Forest Stewardship Council (FSC) ensures the harvest of timber products maintains the forest’s biodiversity, productivity, and ecological processes. It means that forest operations are structured and managed to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. By providing strong incentives to sustain forest resources with long-term management plans, it means both locals and society at large can enjoy long term benefits. Together, the Forest Stewardship Council (FSC) and Joonya are providing a product that delivers a brighter future for the next generation. For more information about the FSC, take a look here – https://au.fsc.org/en-au
The “Original DERMATEST®” seal confirms that our diapers do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved a small sample of the top sheet, ears and tabs being applied to the skin of 30 panelists via an occlusive patch at a suitable concentration. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. A positive reaction provides evidence of primary irritation to the substances. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de
All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).