JOONYA | FAQ Page

FREE SHIPPING

FAQ

Shipping

Shipping is free for all orders and we only ship to the lower 48 states.

We mostly use Fedex to get our products to you quickly and reliably.

Delivery times vary. Our warehouse is on the east coast so orders can take longer to reach west coast customers.

You should receive tracking information from Fedex. If you do not receive within 1 business day, send us an email and we’ll chase up for you.

Unfortunately not as our cartons are too bulky and it is too expensive! This site is for USA customers in the lower 48 states only.

Purchasing

Given we send off your order very quickly, once you have made an order it will not be possible to change or cancel it.

Strange things happen! Please see our returns policy here. We do offer a satisfaction guarantee so if our products are not performing to your expecations, get in touch with us via email at [email protected]

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

Subscription

You can adjust the cycle length days at any time by logging in to the My Store page.

Definitely – just log in to the My Store page to do this.

You can save up to 35% for wipes and 17% for diapers (vs MSRP) by using the bulk subscription option. When free delivery is factored in, the savings really add up!

Subscribers can update any of these things by logging in to the ‘My Store’ page. Here you will see the various options to update your details.

Product & Ingredients

Wipes

We use  viscose (FSC® 100% certified) material which is derived from cellulose fibers and is therefore safe for the environment by being 100% biodegradable and compostable in proper soil conditions.

Our wipes each measure 7.1″ x 7.9″ on average (plus or minus 10%).

We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option – seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.

Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby – other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep – SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.

We asked our supplier this very question before we made the decision to use SDC. The response from the manufacturer of SDC they use was as below:

SDC is an aqueous liquid comprised of ionic silver and citric acid in water. SDC does not contain nanoscale particles or any silver with a dimension between 1 and 100 nanometers, nor is SDC considered nanotechnology. SDC does not contain particles; SDC contains silver ions, stabilized as silver dihydrogen citrate, therefore, evaluation of particle size is not relevant. The radius of the silver atom, since it is an atom, is approximately 1.65 angstrom. Silver ions stabilized as silver dihydrogen citrate obviously also are in the same range. This is the same as naturally occurs for silver ions and is not intentionally manufactured to be nanoscale. Neither SDC, nor SILVÉRION 2400, meet the definition of a nanomaterial as set forth by the European Cosmetics Regulation, which defines a nanomaterial as, “an insoluble or biopersistant and intentionally manufactured material with one or more external dimensions, or an internal structure, on the scale from 1 to 100 nm”.

Our manufacturer suggests a shelf life of 2 years from date of manufacture, offering plenty of time.

Our wipes are proudly made by an advanced manufacturer in New Zealand, a country known for its purity and green credentials.

City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms – making the water 100% safe for our use.

All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).

We do not recommend flushing wipes – even if they are biodegradable.

Yes, our packaging is 100% recyclable.

The DERMATEST® seal confirms that our wipes do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved the wipes being applied to the skin of 30 panelists via an occlusive patch. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

Cleaning hands and wiping mess off your baby’s face is fine to do with our wipes. If you want to be super cautious beforehand you could try wiping a small part of baby’s face and wait a few minutes to see if there is any reaction. A very small minority of babies frequently have reactions to new chemicals, even safe ones like in our wipes.

Vegan Leather Mats

Our mats look and feel like genuine leather but are 100% synthetic and contain zero animal materials.

Top layer: Vegan Leather – PU Laminate

Bottom layer: Microfiber – Polyester & PU

PU is a high quality, soft, water resistant and durable material & ensure our mats are perfect for indoor or outdoor use.  We do not use toxic dyes or resins, we use the PU resin to laminate and add non-toxic colour paste to create our earthy tones.

Yes all Joonya products are Animal Test-Free & Vegan Certified by PETA (peta.org).

Yes our vegan leather mats are manufactured to strict international safety standards for children’s products (EN-71) and then independently tested by SGS to ensure it does not contain harmful chemicals and toxic substances.

Our mats are designed in Australia and made responsibly in China to the highest safety standards.

When the mat is folded it will naturally develop crease lines. These will soften over time if you hang your mat using the strap on the back after use as the weight helps to release the creases. Alternatively you can place in sunlight for an hour or gently steam the bottom side.

Yes our mats are made of premium vegan leather which is 100% synthetic. Fee free to hose off mud or even dunk into the ocean to remove sand before heading home.

  • Clean the mat with a Joonya wipe or wet cloth & luke warm soapy water. Use a mild detergent only.
  • For tougher stains use rubbing alcohol.
  • Do not machine wash, tumble dry or iron.
  • Avoid bleach, harsh cleaners, acrylic paints, scissors and pens.
  • Air dry flat before folding, rolling or hanging to store.
  • Be careful with sunscreens as they may stain the mat.

Diapers

We have carefully chosen the materials to be as eco-friendly and non-toxic as possible. The top sheet touching your baby and back sheet have bio-based materials, while the core is made from super absorbent polymers and FSC® Mix (C145475) certified wood pulp – sourced from responsibly managed forests. Our bags are made from majority bio-based materials too!

Our diapers are made in the European Union by a manufacturer at the cutting edge of nappy technology. We literally scoured the globe in the hunt for the best supplier.

We are working on adding to the range.

This is the best part of having babies…let’s do this! We recommend you follow the steps below:
1. Choose a safe, flat and secure surface to change your baby and lie them on their back.
2. Open out the diaper and slide your fingers down the side to lift up the leak guards.
3. Lift your baby’s legs up and place underneath so they are lying on it & ensure tabs are at the back.
4. Peel back the grip tabs and secure on the front panel.
5. Reposition the grip tabs to adjust the fit of your baby’s diaper so they are comfortable. Double-check that the diaper does not feel too loose or too tight.
6. When disposing of diaper, please place in the garbage bin. Do not recycle or flush down toilet.

Yes, our diapers are designed to be unisex and your baby’s weight will be the best guide to selecting a size. With each baby having somewhat of a unique shape, if there is any doubt about which size is suitable (the weight may suit more than one size), then we recommend our trial offer.

We are very proud to be featuring this logo, which means at least 70% of the wood fluff in our diaper core comes from responsibly managed forests that are independently certified to FSC standards. The remainder comes from controlled wood sources. The Forest Stewardship Council (FSC) ensures the harvest of timber products maintains the forest’s biodiversity, productivity, and ecological processes. It means that forest operations are structured and managed to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. By providing strong incentives to sustain forest resources with long-term management plans, it means both locals and society at large can enjoy long term benefits. Together, the Forest Stewardship Council (FSC) and Joonya are providing a product that delivers a brighter future for the next generation. For more information about the FSC, take a look here – https://au.fsc.org/en-au

The “Original DERMATEST®” seal confirms that our diapers do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved a small sample of the top sheet, ears and tabs being applied to the skin of 30 panelists via an occlusive patch at a suitable concentration. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. A positive reaction provides evidence of primary irritation to the substances. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).

A BRAND YOU CAN TRUST… Why Joonya?

FIND OUT MORE