Refund policy
Joonya is known for it's bulk-saver cartons, and returning unopened bags of diapers / pull-ups or packs of wipes is completely ok!
We understand that sometimes your little one may experience a growth spurt and move up to the next size sooner than expected, leaving you with unused product.
If this happens, Joonya is happy to refund you pro-rata for any excess unopened product. Use this returns portal link to conveniently arrange your return within 60 days of your purchase.
Your discounted return shipping label (handling fee) will be automatically deducted from your refund that is processed once we receive the item. Please allow up to 5 business days after delivery to our warehouse to process your return and refund.
We handle returns separately, so if you need to order a new size, please process a new order. We do not offer exchanges.
We offer a 30-day money-back guarantee from the date of purchase due to rashes or other product faults. Please email us at support@joonya.com within that time if you are not satisfied with your purchase so that we can resolve any issues.
For questions or notices, please contact us at:
RASCO Enterprises Pty Ltd trading as Joonya (ABN 11 108 905 951)Level 2, 194 Varsity Parade, Varsity Lakes QLD 4227, Australia
Last updated: May 8th, 2026