Shipping is free to most areas in the lower 48 contiguous states. We do not ship to Hawaii, Alaska, or Puerto Rico. For remote & semi-remote zipcodes, shipping rates vary based on the destination and weight of the shipment. Friendly tip - use our handy shipping calculator in the cart to find out exactly how much shipping will cost before placing your order.

Yes. Place your order by 11.45am Eastern time (east coast orders) or Pacific time (west coast orders), and we'll have your parcel out the door and on it's way to you that very day! Orders placed after that time, or on weekends and public holidays are shipped the next business day. 

We mostly use Fedex, UPS and USPS to get our products to you quickly and reliably.

Yes! Joonya is known for it's bulk-saver cartons, which contain six full-size bags of diapers in each carton. We understand that sometimes your little one may experience a growth spurt and move up to the next size sooner than expected, leaving you with unused bags.

If this happens, Joonya is happy to refund you for any excess unopened bags. Simply get in touch with us at support@joonya.com, and we'll help you organise the return.

We even offer a discounted return shipping option that is deducted from your refund once we receive the item.

Delivery times vary. Our warehouses are in NV and PA which means your order should arrive within 1-4 days.

You should receive tracking information from us via email on the afternoon of the day it is dispatched from our warehouse. If you do not receive within 1 business day, send us an email and we’ll chase up for you.

Currently we have a USA website selling to USA residents of the lower 48 states, as well as a separate website for Australian residents. The flag in the header will tell you which website you have landed on. We use IP detection to route you to the relevant website.

Sometimes privacy settings on iphones, or using a VPN, can lead you to land on the wrong website – you might need to turn down the privacy or turn off the VPN if that happens.

We have a one-time trial bundle containing a single bag of diapers or pull-ups, and a free pack of wipes. If additional bags of diapers or pull-ups are needed you can add these to your cart from lower down on the trial page. Shipping is included but there is a small shipping charge for a handful of remote zipcodes.

Given we send off your order very quickly, once an order is processed it is unlikely we can change or cancel it, though if you are quick to email support@joonya.com then we can always try our best!

Strange things happen! Please see our returns policy in our Terms of Use. If our products are not performing to your expecations, get in touch with us via email at support@joonya.com. Unopened products are normally able to be returned for a pro-rata refund, minus a discounted shipping charge.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every subscriber order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

As part of our FSC® (Forest Stewardship Council) license and the associated core labour requirements, Joonya is required to make available the relevant documentation. Here is a link to download a copy of our policy statement.

Yes! Scroll down to the bottom of our bundles page here for gift options.

We strictly limit discount codes to one per household. Using another email address will result in your transaction being cancelled.

You can adjust the diaper / pull-up size at any time by logging in to the My Account page - click the 'Add & swap products' button beside your subscription and select the new size - click 'Save changes'.

You can adjust the cycle length days at any time by logging in to the My Account page.

Definitely – just log in to the My Account page to do this.

You can adjust the diaper/pull-up size at any time by logging in to the My Account page - click the 'Add & swap products' button beside your subscription and select the new size - click 'Save changes'.

Subscribers can update any of these things by logging in to the ‘My Account’ page. Here you will see the various options to update your details.

Yes, absolutely! We will send an SMS and email with your order details 3 days prior to your next scheduled order date to allow for any changes to sizing or dates to be made. We will then send another SMS and email upon successful processing of your order.