Privacy policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website joonya.com (Site), our mobile applications (Apps), or directly from you.
This Privacy Policy applies to any person who registers on our Site or Apps, or who otherwise submits personal information to us (Members), and applies to customers residing in the United States and to purchases made on joonya.com. Customers using our Australian storefront (au.joonya.com) are governed by a separate privacy policy applicable to that site, not by this document.
Please read the Privacy Policy carefully. Please contact us if you have any questions, our contact details are at the end of the Privacy Policy.
You providing us with personal information indicates that you have had sufficient opportunity to access the Privacy Policy and that you have read and accept it.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site, the Apps, or any products and services offered on it.
Collection of personal information
The type of personal information we collect may include:
name,
contact details including email address, address and telephone number,
age and date of birth,
demographic information such as zip code,
number and age of your children, and
preferences and opinions,
and any other information requested on this Site or Apps or otherwise requested by us or provided by you. We only collect personal information that is reasonably necessary for the purposes set out in this Privacy Policy.
Your use of our Site and our Apps: As with most online businesses, we may log information about your access and use of our Site and Apps, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Use of personal information
We collect and use the information for purposes including:
to contact and communicate with you;
to process and fulfil your orders and manage your subscription;
for internal record keeping;
for market research and business development including website development;
marketing including direct marketing;
to run competitions or offer additional benefits to you; and
to send you promotional information about third parties that we think may be of interest to you.
Automated decisions
We may use automated tools to help us make some decisions that affect you — for example, screening orders or referral activity for suspected fraud. Where a decision made using automated tools could reasonably be expected to significantly affect your rights or interests, you may contact us at the details below to ask about the personal information used, request more information about the process, or ask for the decision to be reviewed by a person.
Disclosure of personal information
We may disclose personal information:
for the purpose of providing information, products, services or marketing to customers;
to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you (for example, our e-commerce, customer service, email and logistics providers). Some of these third parties are located in, or store data in, Australia (where Joonya is headquartered) and other countries where our service providers operate or host data from time to time.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
We do not sell your personal information to third parties for money. Certain state privacy laws define “sale” or “sharing” broadly enough to include some forms of online advertising, such as allowing advertising partners to use cookies to show you relevant ads on other sites (sometimes called cross-context behavioural advertising). To the extent this applies to our use of cookies and similar technologies, see “Your rights and controlling your personal information” below for how to opt out.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
Data retention and destruction
We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy, or as required to meet our legal, accounting, tax or reporting obligations. Where we no longer need personal information for these purposes, we will take reasonable steps to destroy it or ensure it is de-identified.
Your rights and controlling your personal information
Depending on the state in which you reside, you may have some or all of the following rights under applicable state privacy law. Where these rights apply to you, we will honour valid requests in accordance with the law of your state of residence.
Choice and Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Opt Out of Marketing: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy, or by using the unsubscribe or opt-out option included in our marketing communications.
Access / Right to Know: You may request details of the personal information that we hold about you, including the categories of information collected, the sources it came from, and the third parties it has been disclosed to.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Deletion: You may request that we delete personal information we hold about you, subject to certain exceptions permitted by law (for example, where we need to retain information to complete a transaction, comply with a legal obligation, or detect fraud).
Opt Out of Targeted Advertising: Where our use of cookies or similar technologies for online advertising is treated as a “sale” or “sharing” of personal information under applicable state law, you may opt out by contacting us at the details below.
Non-Discrimination: We will not deny you goods or services, charge you a different price, or provide a different level of service because you exercised a privacy right described in this section.
Appeal: If we decline to act on a request you have made under this section, you may ask us to reconsider that decision by contacting us at the details below and explaining why you believe our decision should be reviewed.
Complaints: If you believe that we have breached this Privacy Policy or applicable privacy law and wish to make a complaint, please contact us by email setting out details of the issue. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the issue and any other action we will take to deal with your complaint. If you are not satisfied with our response, you may also lodge a complaint with the Federal Trade Commission (FTC) at www.ftc.gov, or with the Attorney General's office in your state of residence.
Deregister: To deregister from our Site or Apps or unsubscribe from our e-mail database, or opt out of communications, please contact us via the details at the bottom of this page.
Text and Email Communications
If you opt in to receive marketing text messages from us, message and data rates may apply, and message frequency varies. You may opt out of text messages at any time by replying STOP, or of marketing emails by using the unsubscribe link in any email. Our email and text messaging practices are subject to the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA), and consent to receive text messages is never required as a condition of purchasing our Products.
Children's Privacy
Our Site, Apps and Services are directed to adults and are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at the details below and we will take reasonable steps to delete that information.
Data breaches
If we become aware of a data breach involving your personal information that is likely to result in harm to you, we will notify affected individuals and any relevant regulators as required under applicable state breach notification law, and take reasonable steps to reduce any harm.
Storage and Security
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Cookies & Web Beacons
We may use cookies on this Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.
We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site or Apps may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
Amendments
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time. For material changes, we will provide notice by posting an updated Privacy Policy on this page and, where practicable, notifying you by email. You should check this Privacy Policy periodically to stay informed of any changes. Nothing in this clause limits any non-waivable right you have under applicable law.
For questions or notices, please contact us at:
RASCO Enterprises Pty Ltd trading as Joonya (ABN 11 108 905 951)Registered office: Level 2, 194 Varsity Parade, Varsity Lakes QLD 4227, Australia
United States notice address: 304 S. Jones Blvd, Suite 1445, Las Vegas, NV 89107
Last updated: 31st August, 2026