Shipping is free for all orders.
We choose from a range of delivery services to get our product to you quickly.
Delivery times vary. Please allow 1-4 days for the west coast, with other areas requiring longer. If shipping date falls on a public holiday, it will be sent on the next business day.
If you need to know where your order is, send us an email and we will check on the status for you.
We usually use either UPS or Fedex Ground and our deliveries do not require a signature. If you are not home, your item will be left at the door or mailbox by the carrier. Please note we do not accept responsibility if the item goes missing or is damaged by weather after it has been delivered.
The Joonya eco-store is only available to US and Australian residents at this time. More countries are coming soon.
Please email us at [email protected] and we will respond quickly.
We offer a trial that includes 3 packets at the regular retail price, with FREE delivery. Remember - you can always order a membership box and then easily cancel, pause or adjust the membership settings on our website.
Given we send off your product very quickly, once you have made an order it will not be possible to change or cancel it. Check our returns policy here if you need to.
Strange things happen! Please see our returns policy here.
We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.
We know how annoying it is to find out you were charged in a different currency than you expected. We can assure you our Australian resident customers are quoted and charged Australian Dollars, while US resident customers are quoted and charged US Dollars. Credit card users in both countries should not be charged any overseas transaction fees or currency conversion fees.
Yes! We offer an amazing incentive to invite your friends to use Joonya products. Give them a unique promo code and you both get US$10 off on your next membership orders! For more details, click here.
You can adjust the cycle length days (and number of boxes) at any time by logging in to the My Store page and clicking on the red "Manage Membership" button.
Definitely - just log in to the My Store page and click on the red "Manage Membership" button.
You can save US$2.24.00 per pack by using the bulk membership option. When free delivery is factored in, the savings are massive! Is there any other option?
Members can update any of these details by clicking the red 'Manage Membership' button after logging in - on the 'My Store' page. Here you will see the various options to update your details.
We use 100% viscose material which is derived from plant fibers and is biodegradable.
Our wipes each measure 7.1" x 7.9" (average).
We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option - seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.
Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby - other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep - SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.
Our manufacturer suggests a shelf life of 3 years from date of manufacture, offering plenty of time.
After much searching, we could not find a manufacturer in Australia or the USA who had a track record using our preferred preservative, Silver Dihydrogen Citrate. Nor could they easily access the biodegradable viscose fabric we wanted to use. We believe these two elements are very important to create the safest wipe available - for both babies and the environment. Our search for the right manufacturer led us to China, and our due diligence makes us very comfortable with our current choice – they have a long list of credentials (Nordic Swan, EPA, ISO 9001, GMPC, CGMP & BRC certifications), were recommended to us by several industry contacts, and are the private label wipes manufacturer of many well-known retailers in both the USA and Australia. Each batch of our wipes undergoes post production testing for both quality and microbiology to ensure a consistently sound product.
City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms - making the water 100% safe for our use.
Nope - though we have used our wipes to clean up some doggy mess at home!
We do not recommend flushing wipes - even if they are biodegradable like ours.
Yes, our packaging is 100% recyclable.