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F.A.Q.

Shipping

How much does shipping cost?

Shipping is free for all orders.

How do you ship my order?

We choose from a range of delivery services to get our product to you quickly.

How long will it take for my order to reach me?

Delivery times vary. Please allow 1-4 days for the west coast, with other areas requiring longer. If shipping date falls on a public holiday, it will be sent on the next business day.

How do I check on the progress of my order?

If you need to know where your order is, send us an email and we will check on the status for you.

What will happen if I am not home to receive the order?

We usually use either UPS or Fedex Ground and our deliveries do not require a signature. If you are not home, your item will be left at the door or mailbox by the carrier. Please note we do not accept responsibility if the item goes missing or is damaged by weather after it has been delivered.

Do you ship internationally?

The Joonya eco-store is only available to US and Australian residents at this time. More countries are coming soon.

How do I contact the Joonya wipes team?

Please email us at support@joonya.com and we will respond quickly.

Purchasing

How can I trial your wipes before committing to the membership?

We offer a trial that includes 3 packets at the regular retail price, with FREE delivery. Remember - you can always order a membership box and then easily cancel, pause or adjust the membership settings on our website.

Can I change or cancel my order after it has been submitted?

Given we send off your product very quickly, once you have made an order it will not be possible to change or cancel it. Check our returns policy here if you need to.

What if I am unhappy with the product - can I return it?

Strange things happen! Please see our returns policy here.

Is my credit card safe to use on the Joonya eco-store?

We use a third party payment processor called Braintree, who are owned by Paypal. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

What currency are your prices quoted in, and will I get charged any fees by my credit card provider?

We know how annoying it is to find out you were charged in a different currency than you expected. We can assure you our Australian resident customers are quoted and charged Australian Dollars, while US resident customers are quoted and charged US Dollars. Credit card users in both countries should not be charged any overseas transaction fees or currency conversion fees.

I love your wipes - is there any extra incentive if I spread the word to my friends?

Yes! We offer an amazing incentive to invite your friends to use Joonya products. Give them a unique promo code and you both get US$10 off on your next membership orders! For more details, click here.

membership

How do I change the frequency of my membership order?

You can adjust the cycle length days (and number of boxes) at any time by logging in to the My Store page and clicking on the red "Manage Membership" button.

Can I pause or cancel my membership?

Definitely - just log in to the My Store page and click on the red "Manage Membership" button.

If I choose a membership, how much am I saving per pack when compared to the suggested retail price?

You can save US$3.00 per pack by using the bulk membership option. When free delivery is factored in, the savings are massive! Is there any other option?

How do I update my shipping address, credit card details, email address or name?

Members can update any of these details by clicking the red 'Manage Membership' button after logging in - on the 'My Store' page. Here you will see the various options to update your details.

Product & Ingredients

What material is your wipes made out of and how eco friendly is it?

We use 100% viscose material which is derived from plant fibers and is therefore safe for the environment by being 100% biodegradable and compostable.

Do Joonya wipes contain any toxic chemicals?

We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option - seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.

What is Silver Dihydrogen Citrate and is it completely safe to use on my baby?

Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby - other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep - SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.

What is the expiry date for your wipes?

Our manufacturer suggests a shelf life of 3 years from date of manufacture, offering plenty of time.

Where are your wipes manufactured?

After much searching, we could not find a manufacturer in Australia or the USA who had a track record using our preferred preservative, Silver Dihydrogen Citrate. Nor could they easily access the biodegradable viscose fabric we wanted to use.  We believe these two elements are very important to create the safest wipe available - for both babies and the environment. Our search for the right manufacturer led us to China, and our due diligence makes us very comfortable with our current choice – they have a long list of credentials (Nordic Swan, EPA, ISO 9001, GMPC, CGMP & BRC certifications), were recommended to us by several industry contacts, and are the private label wipes manufacturer of many well-known retailers in both the USA and Australia. Each batch of our wipes undergoes post production testing for both quality and microbiology to ensure a consistently sound product.

How is the water in your wipes purified?

City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms - making the water 100% safe for our use.

Are your products tested on animals?

Nope - though we have used our wipes to clean up some doggy mess at home!

Are your wipes flushable?

We do not recommend flushing wipes - even if they are biodegradable like ours.

Is your packaging recyclable?

Yes, our packaging is 100% recyclable.